Returns and refund policy
Damages and Issues
Please inspect your order upon receipt and contact us immediately at info@lyvlee-ldn.com if the item is defective, damaged, or if you received the wrong item (size/color). We will assess the issue and resolve it as quickly as possible.
Exceptions / Non‑Returnable Items
To qualify for a return, the following conditions must be met:
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Unworn and Unwashed: Items must be in the same condition as when received—unworn, unwashed, and not altered.
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Original Packaging: Whenever possible, return items in their original packaging.
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Free from Damage: Items must not show signs of use or damage unless they were delivered that way.
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One‑Time Exception: In some cases we may send a replacement item without requiring the original to be returned. If you’re not satisfied with the replacement item, both items must be returned in order to be eligible for a refund. This is a one‑time exception.
Exchanges and Returns
We hope you’re pleased with your purchase. If not, you may return the item within 14 days of delivery.
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Return Period: Submit return requests within 14 days of receiving the item.
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How to Return: Contact us at info@lyvlee-ldn.com with your order number, the item you wish to return, and the reason.
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Shipping Costs: Customers are responsible for the cost of returns. We recommend using a tracked shipping service, as we can’t be held liable for lost or damaged parcels.
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Refunds: Once we have received and inspected the returned item, we will process your refund via your original payment method. Processing times may vary depending on your payment provider.
Refunds
We will let you know once we’ve received and inspected your return and whether your refund has been approved. If approved, your refund will be automatically issued via your original payment method within 10 working days.
Please note that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 working days have passed since your return was approved and you still haven’t received your refund, please contact us at info@lyvlee-ldn.com.